Terms of Use

Welcome to Omoqiutal, the official online store for pet products across our Pet Essentials, Pet Toys & Enrichment, and Pet Home & Comfort collections.

This website, together with any related online features, services, and digital functionality, is collectively referred to as the “Site.” The Site is owned and operated by Techcov HongKong Limited.

These Terms of Service establish the conditions that apply when you access, browse, interact with, or otherwise use our Site. Purchases made through Omoqiutal may also be subject to separate purchase, shipping, privacy, refund, and other applicable policies.

By continuing to use the Site or completing a purchase, you confirm that you have read and accepted these Terms. If you do not agree with any part of these conditions, you should stop using the Site.

1. Accuracy of Information You Provide

When submitting information through Omoqiutal, you agree that all details you provide will be accurate, complete, current, and truthful.

This may include:

  • Personal identification information

  • Shipping and billing details

  • Payment-related information

  • Email addresses

  • Telephone numbers

  • Account information

You are responsible for updating your details whenever relevant information changes.

Omoqiutal is not responsible for issues caused by incorrect, incomplete, outdated, or misleading information supplied by a customer.

2. Privacy and Personal Data

We take the handling of personal information seriously.

Our collection, storage, processing, and use of customer information is described in our separate Privacy Policy.

By accessing our Site, communicating with customer support, placing an order, sending an email, or contacting us by telephone, you acknowledge that certain information may be collected and processed in accordance with that policy and applicable law.

3. Intellectual Property and Permitted Site Use

Unless otherwise stated, all materials made available through Omoqiutal are owned, licensed, or lawfully used by Techcov HongKong Limited.

Protected materials may include, without limitation:

  • Product photographs

  • Videos and graphics

  • Omoqiutal branding and logos

  • Product descriptions

  • Written website content

  • Audio content

  • Page layouts

  • Design elements

  • Software

  • Source code

  • Website functionality

Such materials may be protected under applicable copyright, trademark, intellectual property, and related laws.

Omoqiutal grants you a limited, revocable, non-exclusive, and non-transferable right to access the Site for legitimate personal shopping purposes.

Without prior written authorization from us, you may not:

  • Reproduce, copy, download, republish, or commercially exploit Site content

  • Duplicate or imitate the layout, appearance, structure, or design of the Site

  • Frame, mirror, cache, or clone Site pages

  • Introduce viruses, malicious software, harmful code, or disruptive technology

  • Use automated crawlers, scraping software, bots, data-mining systems, or extraction tools to collect product pricing, customer information, or other Site data

  • Interfere with Site security or functionality

  • Place an unreasonable or excessive burden on our servers, infrastructure, or network systems

If we reasonably believe that these conditions have been violated, we may restrict access, suspend or terminate accounts, block technical access, or refuse service.

4. Reviews, Feedback, and User-Submitted Content

Customers may have opportunities to submit reviews, comments, photographs, product feedback, pet-use experiences, or other forms of content.

You remain solely responsible for any content you submit.

Submitted material must not:

  • Be false, fraudulent, defamatory, or misleading

  • Contain unlawful, threatening, obscene, abusive, or offensive material

  • Violate another party's copyright, trademark, privacy, publicity, or other rights

  • Misrepresent your identity

  • Use false contact details for deceptive purposes

You represent that you have the necessary rights and permissions to submit any content you provide.

By submitting content to Omoqiutal, you grant us a worldwide, perpetual, royalty-free, transferable, and sublicensable license to reproduce, edit, adapt, publish, distribute, display, and otherwise use that material for website operation, promotional activity, advertising, or other legitimate business purposes without additional payment or approval, subject to applicable law.

5. Third-Party Websites and External Links

Our Site may contain links to websites, platforms, or services operated by independent third parties.

These links may be provided for convenience, product information, payment processing, tracking, advertising, or other purposes.

Omoqiutal does not control external websites and is not responsible for their:

  • Content

  • Security practices

  • Privacy policies

  • Advertising

  • Products or services

  • Availability

  • Business practices

You access third-party websites at your own discretion and risk.

We recommend reviewing the policies and terms of any external service before providing information or completing a transaction.

6. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OMOQIUTAL SITE, DIGITAL SERVICES, AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DISCLAIM, TO THE EXTENT LEGALLY PERMITTED, ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF:

  • MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

  • AVAILABILITY

  • ACCURACY

WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS OPERATE WITHOUT INTERRUPTION, DELAY, ERROR, SECURITY ISSUE, TECHNICAL FAILURE, OR OTHER DIGITAL DISRUPTION.

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable consumer law.

7. Limitation of Liability

Your use of the Site is at your own risk.

To the fullest extent allowed by applicable law, Techcov HongKong Limited, together with its officers, directors, employees, affiliates, contractors, suppliers, and logistics partners, will not be liable for indirect, special, incidental, punitive, or consequential damages resulting from matters including:

(a) interruption, suspension, or unavailability of the Site;

(b) the purchase, use, misuse, or inability to use products purchased from Omoqiutal;

(c) unauthorized access to, loss of, or compromise of information; or

(d) communication, internet, carrier, or network failures.

Where permitted by law, any legal claim arising from your use of the Site must be brought within one (1) year from the date on which the event giving rise to the claim occurred.

8. Indemnification

You agree, to the extent permitted by law, to indemnify, defend, and hold harmless Techcov HongKong Limited, its affiliates, officers, employees, representatives, and business partners from claims, liabilities, damages, losses, penalties, and reasonable legal expenses arising from:

  • Your breach of these Terms

  • Fraudulent or unlawful conduct

  • Misuse of the Site

  • Violation of another person's rights

  • Content that you submit through the Site

9. Electronic Communications and Notices

By using Omoqiutal or communicating with our customer support team, you consent to receiving communications electronically.

These communications may include:

  • Order information

  • Transaction notices

  • Service communications

  • Policy updates

  • Legal disclosures

  • Customer support responses

You acknowledge that electronic communications, disclosures, agreements, and notices may satisfy legal requirements that such documents be provided in writing, where permitted by law.

10. Copyright and Intellectual Property Complaints

Omoqiutal respects the intellectual property rights of third parties.

If you believe that material displayed on our Site unlawfully copies or infringes your copyrighted work, please send a written notice to our support team.

Your notice should include:

  • Your physical or electronic signature

  • A description of the copyrighted work you believe has been infringed

  • The exact location or URL of the allegedly infringing material on our Site

  • Your email address and telephone number

  • A good-faith statement indicating that you believe the disputed use has not been authorized by the copyright owner, its representative, or applicable law

Notices may be submitted to:

support@omoqiutal.com

11. Force Majeure

Omoqiutal will not be considered in breach of these Terms, or held responsible for delay or failure to perform an obligation, where performance is prevented or materially affected by circumstances beyond our reasonable control.

Examples may include:

  • Natural disasters

  • Severe weather

  • Pandemics or widespread public-health emergencies

  • Labor disputes

  • Government actions

  • Transportation shutdowns

  • Telecommunications failures

  • Major supply chain disruptions

  • Other extraordinary events outside our reasonable operational control

Our obligations may be suspended for the duration of such circumstances where permitted by law.

12. Risk of Loss

Once a purchased product has been physically transferred to the designated shipping or logistics carrier, ownership and the risk of loss during transportation transfer to the customer, subject to any mandatory consumer protections that may apply in the relevant jurisdiction.

Customers should carefully review shipping information and track packages after dispatch.

13. Governing Law and Jurisdiction

These Terms of Service, together with transactions and disputes arising from the use of Omoqiutal, are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or jurisdictional protections that cannot legally be waived, disputes arising from these Terms or use of the Site shall be submitted to the competent courts of Hong Kong.

14. Severability and Assignment

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be separated or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

You may not transfer or assign your rights or obligations under these Terms to another person without our prior written consent.

Techcov HongKong Limited may assign or transfer its rights and obligations under these Terms where legally permitted.

15. Entire Agreement

These Terms, together with any policies expressly incorporated into them, represent the complete agreement between you and Techcov HongKong Limited concerning your use of the Omoqiutal Site.

They replace any previous discussions, representations, agreements, proposals, or communications—whether written or oral—relating to the same subject matter.

16. Contact Information

If you have questions about these Terms of Service, your use of the Site, or an Omoqiutal order, you may contact us through the details below.

Brand:
Omoqiutal

Operating Company:
Techcov HongKong Limited

Business Address:
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong

Support Email:
support@omoqiutal.com

Customer Service Phone:
+1 (662) 733-6584