Privacy Notice
Effective Revision Date: June 2026
Omoqiutal is operated by Techcov HongKong Limited. Protecting the privacy and security of our customers is an important part of how we operate our online store.
This Privacy Policy explains how information may be collected, used, protected, and disclosed when you visit our website, browse products from our Pet Essentials, Pet Toys & Enrichment, and Pet Home & Comfort collections, communicate with us, or complete a purchase.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
To operate our store and provide customers with an efficient shopping experience, we may collect several types of information.
Information You Provide Directly
When you place an order, create an account, contact our customer service team, or otherwise submit information through our website, we may receive details such as:
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Your full name
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Billing or shipping address
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Email address
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Telephone number
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Order-related information
This information is primarily used to process purchases, arrange delivery, and communicate with you regarding your transaction.
Payment Information
Payments are handled through secure third-party payment service providers.
Omoqiutal does not independently store or review complete payment card numbers, card security codes, or other full financial credentials on its own internal systems.
Payment information is processed through authorized payment gateways that apply their own security and compliance procedures.
Automatically Collected Technical Information
When you access or interact with our website, certain technical information may be recorded automatically.
Depending on the technology being used, this may include:
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Internet Protocol (IP) address
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Browser type and configuration
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Device-related information
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Pages viewed
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Referral information
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Interaction and navigation activity
This information helps us understand how visitors use our website and allows us to improve store performance.
2. How We Use Personal Information
Information collected through Omoqiutal is used for legitimate operational, commercial, security, and customer-service purposes.
Order Processing and Delivery
We may use your information to:
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Confirm and process purchases
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Arrange shipment of pet products
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Provide order and shipping notifications
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Communicate about delivery-related matters
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Handle customer service requests
Website and Service Improvement
Usage and technical data may be analyzed to better understand customer behavior, identify technical issues, optimize website functionality, and improve the presentation and organization of our products.
Customer Communications
We may send transactional communications such as:
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Order confirmations
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Shipping notifications
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Account-related information
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Customer service responses
Where you have provided the appropriate consent, we may also send information about promotions, new products, or other Omoqiutal updates.
Security and Fraud Detection
Information may be reviewed or processed when reasonably necessary to identify fraudulent activity, unauthorized transactions, misuse of our website, or other behavior that could affect the security of our customers or business operations.
3. How We Protect Information
Omoqiutal uses administrative and technical measures intended to safeguard personal information.
Secure Data Transmission
Sensitive information transmitted through our website is protected through Secure Socket Layer (SSL) or equivalent encrypted communication technology where applicable.
Restricted Internal Access
Access to customer information is limited to authorized personnel who require that information for legitimate business purposes.
Personnel with access to customer data are expected to handle such information confidentially and responsibly.
Payment Security Standards
Our payment processing arrangements are designed to work with service providers that maintain applicable Payment Card Industry Data Security Standard (PCI-DSS) compliance requirements.
4. Third-Party Services, Analytics and Advertising
Omoqiutal does not directly sell personal information to third parties in exchange for monetary payment.
However, limited information may be disclosed or transmitted to carefully selected service providers where necessary to operate our website, understand website performance, process business functions, or conduct advertising activities.
These service providers may maintain their own privacy policies and data-processing practices.
AppLovin
We may use AppLovin for digital advertising, campaign measurement, attribution, and related advertising activities.
Privacy information is available at:
https://legal.applovin.com/privacy
Meta Platforms
Meta technologies may be used for advertising, social-media functionality, conversion measurement, and audience analytics.
Meta's privacy information is available at:
https://www.facebook.com/privacy/policy
Google Services
Google products and services may be used for website analytics, search-related functionality, advertising measurement, and understanding visitor activity.
Google's privacy policy is available at:
https://policies.google.com/privacy
5. Cookies and Similar Technologies
Our website may use first-party cookies, third-party cookies, pixels, or similar technologies to support the operation and performance of the store.
These technologies may be used to:
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Remember products placed in your shopping cart
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Maintain certain preferences between browsing sessions
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Measure website traffic and engagement
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Analyze how visitors interact with the store
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Support advertising and campaign measurement
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Deliver more relevant advertising through platforms such as AppLovin
You can generally modify your browser settings to reject, limit, or delete cookies.
Please understand that disabling certain cookies may prevent some areas or functions of our website from working as intended.
6. Children's Privacy
Omoqiutal is not intended to collect personal information from children under the age of 13.
We do not knowingly request or collect personally identifiable information from individuals under 13 years old.
If we become aware that information from a child under the applicable age threshold has been submitted to us unintentionally, we will take reasonable steps to permanently delete that information from our records.
7. California Online Privacy Protection Act
In connection with the California Online Privacy Protection Act (CalOPPA), Omoqiutal maintains privacy practices intended to provide transparency to website visitors.
These practices include:
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Visitors may browse portions of the website without identifying themselves before making a purchase.
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Access to this Privacy Policy is provided through a visible link on our website, including through the website footer.
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Our website architecture is designed to acknowledge applicable browser-based Do Not Track (DNT) signals.
8. Rights of European Economic Area Customers
If you are located in the European Economic Area (EEA), you may have certain privacy rights under the General Data Protection Regulation (GDPR).
Subject to applicable legal conditions and exceptions, these rights may include the ability to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of eligible personal information
Requests concerning these rights may be submitted to:
We may request reasonable information to verify your identity before processing certain privacy-related requests.
9. California Consumer Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Right to Know
Eligible California consumers may request information regarding the categories of personal information that we have collected about them, subject to applicable legal requirements.
Right to Opt Out of Sale or Sharing
Omoqiutal does not sell customer information in exchange for cash.
However, under California law, certain transfers of information to advertising or marketing partners for cross-context behavioral or targeted advertising purposes may fall within the legal definitions of "sale" or "sharing."
This may include certain advertising-related disclosures involving service providers such as AppLovin.
Eligible California residents may request to opt out of applicable forms of sale or sharing.
Privacy-related requests may be submitted to:
10. Data Security Incident Procedures
Although we take reasonable steps to protect customer information, no digital platform can guarantee absolute protection against every security incident.
If a data breach or security compromise occurs and customer notification is required, we intend to follow an appropriate response procedure.
Where applicable:
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Affected customers will be informed by email within seven (7) business days, with available information concerning the nature and significance of the incident.
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A corresponding notice may also be displayed prominently on our website.
11. Email Marketing and CAN-SPAM Practices
Omoqiutal aims to maintain transparent and responsible email communication practices.
In accordance with applicable CAN-SPAM principles:
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Marketing emails will use subject lines intended to accurately describe the content of the message.
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Promotional communications will contain a clearly available unsubscribe option.
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Requests to discontinue marketing communications will be processed promptly so that the relevant email address can be removed from applicable promotional mailing lists.
Transactional emails relating to purchases, customer service, security, or account activity may still be sent where necessary.
12. Privacy Questions and Corporate Information
If you have questions about this Privacy Policy, the handling of your personal information, or a privacy-related request, please contact Omoqiutal using the information below.
Brand:
Omoqiutal
Operating Company:
Techcov HongKong Limited
Business Address:
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Customer Support and Privacy Email:
support@omoqiutal.com
Telephone:
+1 (662) 733-6584
We value the trust customers place in Omoqiutal and are committed to maintaining responsible data practices while providing a secure and transparent shopping experience for pet owners.