Shipping Policy

Effective Revision Date: June 2026

Thank you for shopping with Omoqiutal. We understand that receiving your pet products in a timely and reliable manner is an important part of your shopping experience.

This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as the responsibilities that apply when delays, address issues, lost parcels, or other shipping-related circumstances occur.

1. Order Preparation and Processing

Once payment for your order has been successfully authorized, our fulfillment team begins preparing the shipment.

This process may include order verification, product checking, packaging, sorting, and preparation for transfer to the shipping carrier.

The standard processing period is approximately three (3) business days before the parcel is handed over to the carrier.

Orders placed during weekends or recognized public holidays will generally begin processing on the next available business day, typically the following Monday.

2. Standard Shipping Time and Cost

After an order has been dispatched, international delivery generally requires approximately 10 to 20 business days.

Omoqiutal applies a standard international shipping fee of $5.99 USD to supported destinations.

The applicable shipping charge will be shown during checkout before you complete payment.

3. Possible Shipping Delays

We make reasonable efforts to keep orders moving within the estimated delivery timeframe. However, certain circumstances may occur outside our direct control.

Possible causes of delay may include:

  • Customs inspections

  • Import clearance procedures

  • Border processing

  • Postal service congestion

  • Carrier backlogs

  • Local transportation interruptions

  • Other unexpected logistical events

These circumstances may occasionally extend the normal delivery period.

We appreciate your understanding when delays occur due to third-party carriers, customs authorities, or other external logistics providers.

4. Shipment Tracking

Every dispatched package is assigned tracking information.

Once your order has left the fulfillment facility, a Shipping Confirmation email containing the relevant tracking number will be sent to the email address associated with your purchase.

You may monitor your shipment through an international tracking service such as:

Tracking Website:
www.17track.net

Please note that tracking records may not become visible immediately after dispatch.

Carrier systems can require several days to synchronize, scan the package, and publish updated shipment information online.

5. Orders Shipped in Multiple Packages

If your order contains several products from our Pet Essentials, Pet Toys & Enrichment, or Pet Home & Comfort collections, the items may occasionally be shipped separately.

This may occur when products are stored at different fulfillment locations or when separate dispatch helps prevent unnecessary delays.

If your purchase is divided into multiple shipments, each parcel will receive its own tracking number.

A separate shipping confirmation may be sent for each package.

6. Order Changes and Address Corrections

Requests to modify an order are time-sensitive.

If you notice an error involving your:

  • Shipping address

  • Recipient information

  • Telephone number

  • Product option

  • Variant

  • Quantity or other order details

please contact our support team as quickly as possible, preferably within 12 hours of placing the order.

Your email should include:

  • Your Order ID

  • The email address used when making the purchase

  • A clear explanation of the information you would like us to change

Please send requests to:

support@omoqiutal.com

Because orders may enter fulfillment shortly after being placed, we cannot guarantee that a requested change can be completed once the order has moved into packaging or shipping preparation.

However, we will make reasonable efforts to assist when the request is received in time.

7. Unclaimed Packages and Delivery Problems

If delivery cannot be completed because the recipient is unavailable, the local postal or courier service may leave a delivery notice and temporarily hold the parcel at a nearby collection facility.

Customers are responsible for contacting the local carrier and arranging collection or redelivery where required.

Omoqiutal is not financially responsible for packages that are ultimately returned, abandoned, or otherwise undeliverable because:

  • The recipient did not collect the parcel

  • An incorrect or incomplete address was provided

  • The customer failed to respond to carrier collection instructions

  • Delivery information supplied during checkout was inaccurate

Customers should verify all shipping details before submitting an order.

8. Delayed Tracking and Shipment Inquiries

Before contacting our support team regarding a delayed shipment, please review the tracking history.

Recent Tracking Activity

If the tracking record has been updated within the previous seven (7) days, the parcel is generally still moving through the carrier network.

International shipments can sometimes remain between scans while traveling between transportation hubs.

No Tracking Activity for More Than Seven Days

If the tracking number has shown no new activity for more than seven (7) consecutive days, please contact us so that we can investigate further.

Send your inquiry to support@omoqiutal.com and include:

  • Your Order ID

  • Your name

  • Your email address

  • Your tracking number, if available

Our customer support team will review the available shipment information and assist with the next appropriate step.

9. Lost Packages

We understand how concerning it can be when a shipment appears to be missing.

When a lost-package claim is raised, our team may review the tracking information and work with the carrier to investigate the shipment.

Package Confirmed Lost in Transit

If the investigation confirms that the parcel was permanently lost while moving through the shipping network, Omoqiutal will arrange a full replacement order at no additional cost.

Package Marked as Delivered

Omoqiutal's shipping responsibility ends once the carrier's official tracking system records the package as successfully delivered to the address provided during checkout.

If tracking shows that a package was delivered but you cannot locate it, we recommend that you:

  • Contact the local carrier

  • Check with household members

  • Ask nearby neighbors

  • Contact building management or reception staff

  • Check secure parcel areas or mailrooms

Omoqiutal does not provide refunds or replacement shipments for packages reported missing after the carrier has officially confirmed successful delivery.

10. International Shipping and Fulfillment Locations

Delivery Destinations

Omoqiutal provides international shipping to supported destinations.

If local restrictions, shipping regulations, or other logistical limitations prevent us from sending an order to your destination, our customer service team will contact you.

Where shipment cannot be completed for this reason, a full refund will be issued.

Fulfillment Origins

Omoqiutal works with fulfillment and logistics facilities located across regions including:

  • The United States

  • Canada

  • Australia

  • The European Union

To support product availability, consistent pricing, and efficient international distribution, certain products may also be shipped directly from approved international manufacturing or fulfillment partners.

The shipping origin may therefore vary depending on product availability and destination.

11. Shipping Terms and Customer Responsibilities

By placing an order through Omoqiutal, you acknowledge and accept the following conditions.

Delivery Estimates

All shipping and delivery timeframes provided on our website are estimates only.

They are not guaranteed delivery dates and may be affected by carrier, customs, weather, regional transportation, or other external factors.

Customs Duties and Import Charges

The customer is responsible for any customs duties, import taxes, clearance fees, local government charges, or similar costs imposed by the destination country or region.

These charges are not included in the standard shipping fee unless expressly stated otherwise.

Accuracy of Delivery Information

Customers are responsible for providing complete, valid, and accurate shipping details when placing an order.

Omoqiutal cannot guarantee recovery, replacement, or reimbursement when delivery problems are caused by incorrect or incomplete information supplied by the customer.

Customer Support

For questions about shipping, delivery estimates, tracking information, or an existing shipment, please contact us