Terms of Purchase

Effective Date: June 2026

Welcome to Omoqiutal, an online pet lifestyle store offering products across our Pet Essentials, Pet Toys & Enrichment, and Pet Home & Comfort collections.

These Purchase Terms set out the rules that apply whenever you place an order through our website. By submitting an order or completing payment, you agree to these terms together with our Privacy Policy and general Terms of Service.

Please read the following conditions before completing your purchase.

1. Eligibility to Purchase

By placing an order with Omoqiutal, you confirm that:

  • You are at least 18 years of age or have otherwise reached the legal age required to enter into a binding purchase agreement in your jurisdiction.

  • You have the legal authority to make the transaction.

  • You are purchasing from a location where the products you order may lawfully be purchased, imported, and used.

  • You will use the products only in accordance with applicable local laws and regulations.

For service quality, fraud prevention, security review, or recordkeeping purposes, certain communications with our support team, whether electronic or by telephone, may be documented or retained where permitted by law.

2. Personal Information and Payment Security

Personal details and payment-related information provided during your purchase are handled in accordance with our published Privacy Policy.

By using Omoqiutal and submitting information through our website, customer service channels, or other approved communication methods, you acknowledge the collection and processing practices described in that policy.

Omoqiutal may revise its privacy practices when necessary. Continued use of our services after an updated policy becomes effective constitutes acknowledgment of the revised terms, subject to applicable legal requirements.

3. Order Review, Acceptance, and Cancellation

Submitting an order does not require Omoqiutal to accept or fulfill that transaction in every circumstance.

We reserve the right to review, hold, decline, or cancel an order where reasonably necessary, including situations involving:

  • Unexpected stock shortages

  • Suspected or irregular payment activity

  • Fraud or security concerns

  • Incorrect pricing

  • Technical or system errors

  • Other fulfillment-related issues

In certain cases, we may request additional verification before an order is released for shipment.

If Omoqiutal cancels an order after payment has already been collected, the applicable amount will be returned to the original payment method.

We may also update product pricing, product specifications, available features, promotional offers, or other store information without advance notice.

4. Product Images, Descriptions, and Specifications

We make reasonable efforts to ensure that product photographs, descriptions, dimensions, features, and other information shown on Omoqiutal accurately represent the items offered for sale.

However, minor differences may occur.

For example:

  • Product colors may appear differently depending on your screen or device.

  • Measurements may vary slightly.

  • Packaging or minor design details may differ between production batches.

  • Certain materials or components may show normal manufacturing variation.

If the item you receive materially differs from its online description, any available remedy must be pursued through our applicable return, refund, or product-claim procedure.

Even where express or accelerated checkout options are available, customers are encouraged to review the full product description before finalizing an order.

5. Pricing Errors

Although we make efforts to maintain accurate pricing, technical mistakes or display errors may occasionally occur.

Omoqiutal is not required to complete a transaction at a price that is clearly incorrect because of a technical, typographical, or system-related error.

If an incorrect price is identified after an order has been submitted, we may:

  • Stop the order before shipment

  • Notify you of the pricing issue

  • Cancel the affected transaction

  • Refund any amount already paid

We also reserve the right to correct inaccurate prices displayed anywhere on our website.

6. Product Availability and Delivery Estimates

Inventory information displayed on our website is provided as a practical indication of availability but does not represent an absolute guarantee that a product will remain available until fulfillment is completed.

We aim to prepare orders as efficiently as possible.

For international orders, delivery may require up to 30 days after payment has been successfully cleared.

Actual shipping time can be affected by circumstances including:

  • Carrier delays

  • Severe weather

  • Customs procedures

  • Transportation interruptions

  • Supply chain disruptions

  • Regional logistical conditions

An item displayed as available may, in rare cases, become unavailable before fulfillment.

If this occurs, we may cancel the unavailable item, notify you, and adjust or refund the corresponding amount paid.

7. International Purchases

Customers ordering Omoqiutal products from outside the shipping origin should understand that international purchases may be subject to different legal, support, labeling, and regulatory conditions.

Depending on the destination:

(a) Certain warranties or protections offered in another region may not apply.

(b) Some forms of local customer or product support may not be available.

(c) Product instructions, safety information, care guidance, or other documentation may be supplied only in English.

(d) Product packaging, labels, markings, or related information may not correspond exactly with every local regulatory format used in your country or municipality.

The customer is responsible for determining whether the products ordered may lawfully be imported, possessed, and used in the destination jurisdiction.

8. Customs Duties, VAT, and Import Charges

Amounts charged at checkout may include certain taxes or standard transaction charges where applicable.

However, customers remain responsible for any additional charges imposed by authorities after the shipment enters the destination country or region.

These may include:

  • Customs duties

  • Import taxes

  • Value-Added Tax (VAT)

  • Customs clearance fees

  • Local government charges

  • Other border-related assessments

Such charges are determined by the applicable authorities and are the responsibility of the recipient unless expressly stated otherwise.

9. Governing Law and Business Information

These Purchase Terms, together with purchases and related online transactions made through Omoqiutal, are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer rights that may apply in the customer's jurisdiction.

Omoqiutal is operated by:

Brand:
Omoqiutal

Operating Company:
Techcov HongKong Limited

Business Address:
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong

For questions regarding these Purchase Terms or an existing order, please contact our customer support team:

Email:
support@omoqiutal.com

Customer Support Phone:
+1 (662) 733-6584